General

Banking Ombudsman

RBI has released a notification amending the scope of the Banking Ombudsman Scheme 2006.

The RBI has widened the scope of the Banking Ombudsman Scheme 2006, to include the deficiencies arising out of mutual fund/ Insurance/ third party Investment Products by Banks.

All the Customers, who have grievances against the banks can lodge a complaint against the Bank to the Banking Ombudsman.

Under the Amended Scheme a customer would also be able to lodge complaint against the non-adherence of the RBI Instructions with regard to Mobile Banking / Electronic Banking Services In India.

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